These terms and conditions set out the basis on which Man and a Van South Kensington provides moving, transport, collection, and related removal services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, while “you” or “the customer” means the person, business, or organisation requesting the service.

Our services may include household moves, furniture transport, small office relocations, item collection, loading and unloading support, and other agreed van-based logistics. These terms apply whether the booking is made online, by telephone, by email, or through any other accepted method. If any part of a booking is inconsistent with these terms, these terms will apply unless we expressly agree otherwise in writing.

We aim to provide a professional man and van service in South Kensington and across the wider UK in a manner that is efficient, careful, and commercially fair. However, moving and transport work can involve variable conditions, including traffic, parking, access restrictions, weather, and the nature of the items being moved. These conditions may affect timing, pricing, and the method of service. The customer is responsible for providing accurate information so that we can plan appropriately and deliver the service safely.

1. Booking process

All bookings are subject to availability and confirmation by us. A quotation may be provided based on the information supplied by the customer, including the collection and delivery addresses, approximate volume or weight of items, access details, preferred date and time, and any special handling requirements. A quote is not a fixed booking until it has been accepted and we have confirmed availability. We reserve the right to revise a quotation if the actual job differs from the information initially provided.

To confirm a booking, we may require written acceptance of the quotation and, in some cases, a deposit or card authorisation. The customer must ensure that all details are correct at the time of booking, including contact information, addresses, inventory descriptions, and any access limitations. If there are stairs, lifts, narrow entrances, long carry distances, restricted parking, or items that require disassembly, the customer must disclose these in advance. Failure to provide accurate information may lead to additional charges, delays, or cancellation of the booking by us.

2. Customer responsibilities

The customer is responsible for ensuring that items are packed securely unless packing has been specifically included in the service. Fragile items, liquids, high-value items, and items with pre-existing damage should be clearly identified. The customer should remove personal, confidential, or irreplaceable documents and data from any items before collection. We do not accept responsibility for the content of drawers, boxes, or containers unless we have agreed in writing to handle and inspect those contents.

The customer must make sure that all goods can be legally transported and that the removal does not breach any lease, building, parking, access, or property management rules. If permits, loading bays, time slots, or building approvals are required, the customer must arrange these unless we have agreed otherwise. If the service cannot proceed because such arrangements have not been made, the customer may remain liable for waiting time, aborted attendance, or cancellation fees.

We will reasonably expect the customer or an authorised representative to be present at the start and end of the service, unless alternative arrangements have been agreed. If no-one is available to provide access, confirm instructions, or sign off completion where necessary, we may place the service on hold or treat it as cancelled. Any resulting costs, including return visits, storage, or waiting time, may be charged to the customer.

3. Payments

Unless agreed otherwise, payment is due on completion of the service and must be made by the methods accepted at the time of booking. In some cases, we may require part payment in advance, especially for larger jobs, same-day services, commercial work, or when third-party costs are expected. All prices are quoted on the basis of the information provided and may be adjusted if the scope of work changes, if additional labour is required, or if circumstances arise that were not reasonably foreseeable at the time of quotation.

Charges may include, but are not limited to, travel time, waiting time, congestion or parking-related delays, additional manpower, additional stops, extra handling, packing materials, disposal or recycling fees, and specialist equipment where required. If the job takes longer or involves more volume, weight, or complexity than originally stated, we reserve the right to amend the price accordingly. The customer agrees to pay any reasonable and properly explained additional charges associated with carrying out the service safely and effectively.

Late or failed payments may result in the recovery of the debt through lawful means, including the recovery of administrative costs, interest where applicable, and reasonable legal or collection costs. Title to goods is not transferred by the service, and any amount owing remains payable even if the customer later disputes the convenience, timing, or subjective expectations of the service, provided the work was performed in accordance with the agreed booking.

4. Cancellations, rescheduling, and delays

The customer may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the type of service, the distance, the crew allocated, and whether third-party costs have been incurred. If a booking is cancelled at short notice, we may charge a cancellation fee to reflect lost time, committed resources, or unavoidable costs. Deposits may be non-refundable where we have reserved time or arranged support specifically for the job.

If the customer delays the start of the job, provides incorrect instructions, cannot grant access, or requests a change that materially alters the service, we may revise the schedule, apply waiting charges, or rebook the service subject to availability. If our team arrives and the booking cannot proceed for reasons outside our control, it may be treated as a failed attendance and charged accordingly. Where we must postpone due to vehicle issues, staff availability, safety concerns, severe weather, or circumstances beyond our reasonable control, we will use reasonable efforts to rearrange the service.

We may cancel or refuse a booking if we reasonably believe that the job is unsafe, unlawful, materially misdescribed, outside the scope of our service, or likely to cause damage or breach of regulation. In such cases, we may charge for work already completed, travel incurred, or any agreed preparatory steps. Nothing in these terms limits your statutory rights where cancellation, refund, or redress is required by law.

5. Liability and risk

We will exercise reasonable care and skill in providing the service. However, the customer acknowledges that moving and transport work carries inherent risks, including accidental scuffs, minor cosmetic marks, or damage arising from pre-existing weakness, poor packing, unstable furniture, hidden defects, or unsuitable access conditions. We are not liable for damage caused by items that were inadequately packed, incorrectly described, already compromised, or moved contrary to our advice. The customer should point out items of special value or fragility before the work begins.

Our liability for loss or damage will be limited to the direct loss reasonably foreseeable at the time of the contract and will not extend to indirect, consequential, or economic losses such as loss of profit, loss of business, missed deadlines, or inconvenience, except where liability cannot lawfully be excluded. Where goods are damaged as a direct result of our negligence, our liability may be limited to repair, replacement, or fair compensation up to the value of the affected item, subject to proof of value and proof of causation.

We do not accept liability for delays caused by traffic, road closures, weather, parking enforcement, access restrictions, acts of third parties, or instructions given by the customer or their representatives. If the customer asks us to move goods in a manner that is unsafe or likely to cause damage, we may refuse that instruction without liability. The customer remains responsible for ensuring the suitability of premises, packaging, and access for the task being carried out.

6. Waste regulations and disposal

Where the service includes disposal, clearance, or removal of unwanted items, the customer must disclose the nature of the waste in advance. We will only transport and dispose of waste in accordance with applicable UK law, including environmental and waste duty of care requirements. Waste must be lawful to handle, and the customer must not present prohibited, hazardous, clinical, chemical, explosive, or otherwise restricted materials unless we have expressly agreed in writing and are legally authorised to manage them.

The customer remains responsible for identifying any items that may require specialist disposal or separate treatment, such as fridges, freezers, mattresses, electrical items, paint, oils, batteries, and confidential waste. Where applicable, disposal charges may include sorting, transfer station fees, recycling costs, and administrative costs. We reserve the right to decline any item that is unsafe, contaminated, or not properly declared. If undeclared regulated waste is discovered, the customer may be responsible for all resulting expenses, fines, or recovery costs arising from the breach of their disclosure obligations.

All waste transfer activities are carried out on the basis that the customer has lawful authority to transfer the items and that the description provided is accurate. The customer agrees not to request unlawful disposal methods, fly-tipping, or any conduct that would breach environmental law or local authority rules. We may refuse to collect or dispose of waste if doing so would place us in breach of any legal obligation or licensing requirement.

7. Insurance, access, and completion

We maintain such insurance cover as we consider appropriate for the nature of our services. However, insurance is not a substitute for the customer’s own responsibilities regarding packing, declaring item value, and securing property. If the customer requires additional cover for high-value goods, this should be raised before the booking is confirmed. We may ask for evidence of value, special handling instructions, or written declarations before accepting certain items.

The customer must ensure that access is reasonably safe and suitable for the service. This includes making sure that pathways, stairs, lifts, loading areas, and parking spaces can be used without undue risk. If we believe access conditions are unsafe, we may suspend work until the issue is resolved. Any pause, delay, or additional labour caused by poor access may be chargeable. Once the service is complete, the customer should inspect the goods promptly and raise any concerns as soon as reasonably possible.

Completion of the job, including handover or signature where used, confirms that the service has been carried out except for any matters expressly noted at the time. Any claim should be supported by photographs, a description of the issue, and notification made within a reasonable period. We will consider claims fairly and in good faith, but our acceptance of a claim does not imply admission of liability beyond what is required by law or by these terms.

8. Governing law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where a different forum is required by applicable consumer law. If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force and effect.

Nothing in these terms is intended to exclude or limit any statutory rights that cannot be excluded under UK law. If there is any conflict between these terms and mandatory consumer protection legislation, the legislation will prevail. We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will usually apply to that booking unless a change is required by law or agreed in writing.

By proceeding with a booking for Man and a Van South Kensington, the customer confirms that they have read, understood, and accepted these terms and conditions. These provisions are designed to promote clarity, fairness, and safe service delivery across our man and van South Kensington operations and related UK work.