Man and a Van South Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van South Kensington provides removal, collection, delivery, and related services within its normal operating area and throughout the United Kingdom where agreed. By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm, or company who requests or receives the services.
We, us, our means Man and a Van South Kensington.
Services means any removal, man and van, transport, packing, loading, unloading, collection, delivery, or related services that we provide.
Goods means the items that we agree to move, transport, or otherwise handle on your behalf.
Quote means the price estimate provided to you for the services, based on the information you supply.
2. Scope of Services
We provide man and van and small-scale removal services, including loading, transport, and unloading of goods, within our usual service area and to other locations in the UK by agreement. The specific scope of the services for each booking will be detailed in your confirmation, based on your instructions and our quote.
Our services do not automatically include packing, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or specialist lifting unless expressly agreed in advance and confirmed as part of the booking.
3. Booking Process
3.1 Booking requests may be made by contact through our designated booking channels. A booking is not confirmed until we have provided written confirmation of the date, time, and agreed services, and you have accepted these Terms and Conditions.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses
b. Access details, including floors, lifts, parking, and any restrictions
c. The nature, quantity, and approximate value of the goods
d. Any large, heavy, fragile, or unusual items
e. Any time constraints or special requirements.
3.3 Our quote and the allocation of suitable vehicle and crew are based on the information you provide. If the actual requirements differ significantly, we reserve the right to adjust the price, extend the time required, or decline to carry out part or all of the services if it would be unsafe or unreasonable to proceed.
4. Quotes and Pricing
4.1 All quotes are provided in good faith and are usually based on an hourly rate or a fixed price for the described job. Quotes are not binding if the information supplied by you is incomplete or inaccurate.
4.2 Our charges may take into account journey time, labour time, the size of the vehicle, number of operatives, access conditions, and any additional services requested.
4.3 Additional charges may apply where:
a. There are delays not caused by us, including waiting time at collection or delivery points
b. Access is significantly more difficult than described, requiring extra labour or time
c. Additional items are added to the load
d. Parking charges, tolls, or congestion charges are incurred
e. Work is required outside normal working hours at your request.
4.4 Unless stated otherwise, our prices do not include insurance for high-value items, packing materials, or any third-party charges.
5. Payments
5.1 Unless agreed otherwise in writing, payment is due in full either in advance of the service or on completion of the job on the same day.
5.2 We may require a deposit to secure a booking. The amount of the deposit and the payment schedule will be communicated to you at the time of booking.
5.3 We reserve the right to refuse to start or continue with a job if payment terms have not been met, if a required deposit has not been received, or if previous invoices remain unpaid.
5.4 Where services are provided to business customers on account, payment must be made within the agreed credit period. We reserve the right to charge interest on late payments in accordance with applicable UK legislation.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must inform us as soon as possible.
6.2 Cancellation charges may apply as follows, unless otherwise specified in writing at the time of booking:
a. More than 48 hours before the scheduled start time: any deposit may be refundable at our discretion, minus reasonable administrative costs.
b. Between 24 and 48 hours before the scheduled start time: we may retain part or all of the deposit or charge up to 50 percent of the quoted price.
c. Less than 24 hours before the scheduled start time or on the day of service: we may charge up to 100 percent of the quoted price.
6.3 If you wish to change the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote and additional charges.
6.4 We may cancel or postpone a booking where it is not reasonably possible to provide the services due to circumstances beyond our control, including severe weather, road closures, vehicle breakdowns, accidents, or illness. In such cases we will offer an alternative date or a refund of any payments for services not provided, but we will not be liable for any consequential loss.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are ready for loading at the agreed time
b. Packing items securely, unless you have booked packing services
c. Providing accurate information about locations, access, and items
d. Arranging suitable parking and any permits required for our vehicle
e. Being present, or appointing an authorised representative, at collection and delivery points.
7.2 You must not ask our staff to carry out any task that is unsafe, illegal, or outside the agreed scope of work. Our staff may decline to handle any item or undertake any activity they reasonably consider to be unsafe or inappropriate.
8. Items We Do Not Carry
8.1 Unless specifically agreed in writing prior to booking, we do not carry:
a. Illegal goods or substances
b. Livestock, pets, or other animals
c. Hazardous materials, including flammable, explosive, or toxic items
d. Cash, jewellery, watches, precious metals, or high-value artwork
e. Important documents such as passports, financial records, or deeds
f. Perishable goods requiring special storage conditions.
8.2 If we discover prohibited or hazardous items in the load, we may refuse to transport them and may, at our discretion, terminate the service without refund. You will be liable for any resulting loss, damage, or legal consequences.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.
9.2 We will not be liable for loss or damage where:
a. It arises from your failure to properly pack or protect items, unless we provided a packing service
b. It is caused by inherent defects, wear and tear, or the fragile nature of certain items
c. Items were already damaged before we handled them
d. Items are of a type that we have stated we do not carry.
9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable repair or replacement cost up to a maximum amount per job, which will be confirmed at the time of booking or in our standard tariff. You should inform us in advance if any individual item exceeds this value and arrange appropriate insurance if required.
9.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within seven days of completion of the services. You must provide sufficient details to allow us to investigate the claim.
10. Access, Parking, and Delays
10.1 You are responsible for ensuring that adequate and legal parking is available for our vehicle at both the collection and delivery points. Any parking penalties or charges arising from insufficient arrangements may be added to your final bill.
10.2 You must ensure that access to the property is safe and clear, and that stairways, lifts, and passageways are suitable for the items being moved. We are not responsible for damage caused by attempting to move items through areas that are too small or unsuitable, if you insist that we proceed despite our advice.
10.3 We are not liable for delays caused by events beyond our control, including traffic, roadworks, accidents, or restrictions imposed by third parties. Where delays occur, we will complete the job as soon as reasonably possible, and additional time may be chargeable at our standard rates.
11. Waste and Environmental Regulations
11.1 We are not a general waste disposal company and will not remove domestic or commercial waste unless agreed as a separate service in compliance with applicable waste and environmental regulations.
11.2 Any removal of waste or unwanted items must be discussed and agreed in advance so that we can confirm whether it is permitted, and whether additional charges apply.
11.3 We will only transport waste to authorised facilities and may refuse to carry any items that appear to be prohibited, hazardous, or improperly contained. You are responsible for ensuring that items for disposal are lawful and appropriately prepared for transport.
12. Insurance
12.1 We maintain standard business insurance appropriate for our operations. This does not replace your own contents or business insurance, and may not cover high-value or excluded items.
12.2 You are strongly advised to ensure that your own insurance covers your goods during loading, transport, and unloading, particularly for items of high value or special importance.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.
13.2 Formal complaints should be submitted in writing, setting out the relevant details, supporting evidence, and the outcome you seek. We will review your complaint and respond within a reasonable period.
13.3 If a dispute cannot be resolved directly, both parties agree to consider mediation or another form of alternative dispute resolution before commencing court proceedings, where this is appropriate.
14. Data Protection and Privacy
14.1 We will use the personal information you provide only for the purposes of managing your booking, delivering our services, handling payments, and complying with our legal obligations.
14.2 We will take reasonable steps to keep your information secure and will not sell or disclose it to third parties except where necessary to provide the services or as required by law.
15. Changes to These Terms
15.1 We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you confirm your booking.
15.2 We may notify you of significant changes, but it is your responsibility to review the current Terms and Conditions before making a booking.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using the services of Man and a Van South Kensington, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
